Bilingual Customer Support & Leads Outreach (ZR_23778_JOB)

This is a remote position.

Job Highlights:

Contract: Independent Contractor

Schedule:

• 20 hours/week - Potential for increased hours after 3 month period
  
• Aligned with North American business hours
  

Client Time zone: Vancouver (PST)

Responsibilities:

• Handle voice-based customer support in both English and Spanish
  
• Manage administrative tasks and executive support duties
  
• Process customer inquiries and provide resolution
  
• Perform general administrative functions
  
• Reach out to customers to:Schedule meetings with the project manager and Collect necessary information to start the project
  
• Log customer interactions in the CRM system and Capture new leads in the CRM system
  
• Contact leads to schedule meetings to discuss their projects (no sales involved)
  
• Create actionable tasks based on Word documents
  
• Follow up on tasks to ensure progress and identify any blockers
  
• Prepare and share summaries including:Current project status,Next steps,Challenges,Areas that need support to move forward
  

Requirements

• Fluent in English and Spanish (verbal and written)
  
• Strong customer service background
  
• Administrative experience
  
• Professional phone manner
  
• Excellent organizational skills
  
• Strong multitasking abilities
  
• Experience with Microsoft 365, Google calendar and WhatsApp
  
• Experience with Hubspot CRM is a plus but not required.
  

Benefits

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job
  

Originally posted on Himalayas