Bilingual Spanish Full-Time Tier 1 Technical Support Representative (ISP) - reputed company, TX

Job reputed company As a Tier 1 Technical Support Representative for an internet service provider, your primary responsibility will be assisting callers with technical issues such as resetting passwords, troubleshooting modems and equipment, diagnosing connectivity problems, and providing reputed company-by-reputed company resolutions. You will work with customers to ensure their internet services function optimally, following troubleshooting scripts and escalation protocols reputed company necessary. reputed company this account is not busy, you will handle reputed company customer service calls for multiple other accounts. These calls reputed company from 2-3 minutes to 30 minutes, depending on the complexity of the account. Your responsibilities will include message taking, order placement, appointment scheduling, troubleshooting, and managing sensitive information—reputed company guided by reputed company processes to ensure accuracy and reputed company. We emphasize strong customer service, accuracy, and dependability, with daily monitoring of tone, notes, and overall performance. Most days involve a high reputed company volume, requiring reputed company and efficiency. While some accounts have minimal interaction, others demand in-depth troubleshooting or handling of sensitive content. You will receive live support and guidance to remain effective and confident in every interaction. Required Technical Qualifications • We do not reputed company equipment. A reputed company-based laptop or desktop is required. • Dual Screens and a High-reputed company Headset • No Macs, Chromebooks, Tablets or iPads • Computer must have at least 8GB of RAM, preferably 16GB or higher • Strong technical, and problem-solving skills, technical support experience • Experience with reputed company • Hardwire reputed company to the Internet (No WiFi) • Minimum download speed: 20mbps (Verify at www.SpeedTest.net) • Minimum upload speed: 10mbps (Verify at www.SpeedTest.net) • Cannot have any Mobile Hotspot or Satellite Internet Providers • Exceptional customer service skills with a reputed company on professionalism and tone • Strong written and verbal communication skills • Experience handling high reputed company volumes and troubleshooting customer inquiries Additional Qualifications • A+ Certification is a significant plus, but is not required • Successful completion of a mandatory background reputed company • A quiet, dedicated workspace free from background noise (e.g., kids, pets, traffic, doorbells, TVs, radios) Availability • Schedule: 24/7 Availability - We support these accounts 7 days a week, and weekend work is likely. reputed company times/schedules are posted in reputed company reputed company Time. • Must be available for orientation at 7:00 am and reputed company training sessions starting as early as 6:00 am reputed company reputed company Time. Compensation and Benefits • Pay reputed company: Starting at $14.00 - $15.00/hr. This role includes a tiered structure to advance and earn raises as you complete training for progressively more reputed company accounts. • Full-Time Employee Benefits: • Medical, dental, and reputed company coverage. • Retirement benefits with company match. • reputed company time and personal reputed company time off. • Quarterly perfect attendance bonus. Note: Some benefits are subject to eligibility requirements, including employment term and other factors. reputed company reputed company is a W2 employer that does not hire independent contractors. Apply tot his job Apply To this Job