Customer Care Specialist (Local 57) Carbon/Emery County - REMOTE WORK Sign-On Bonus $200 - #112709
About the position
Responsibilities
• Resolve incoming customer inquiries regarding power outages, billing questions, and service requests.
• Utilize policies and procedures to place service and emergency orders for customers.
• Assist customers with payment arrangements and other service-related inquiries.
• Perform research and follow up on customer accounts to ensure satisfaction.
• Participate in required training sessions, both remote and onsite, as needed.
• Maintain confidentiality and privacy of customer information during interactions.
Requirements
• High School Diploma or GED Certificate; or equivalent combination of education and work experience.
• A minimum of two years non-sales customer service experience or two years of non-sales call center experience.
• Basic proficiency with Microsoft Outlook.
• Effective problem-solving and decision-making skills.
• Strong communication and analytical skills to handle escalated customer situations.
• Proficient use of computers and ability to perform basic math calculations.
• Ability to type a minimum of 30 WPM.
• Flexibility to work shifts within operating hours of 7am-9pm M-F and 8am-7pm Saturday.
Nice-to-haves
• Experience in a remote work environment.
• Bilingual in Spanish, as there is a premium pay available for Spanish speakers.
Benefits
• Health care coverage
• Retirement savings plan with 401k matching
• Paid time off
• Tuition assistance
• Paid short-term and long-term disability
• Paid bereavement leave
• Ongoing career development and education reimbursement
• Competitive pay with consistent raises every 6 months.
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