Video Game Customer Support Specialist- Japanese Fluent

reputed company is hiring a Customer Support Agent to work in a fast paced, busy, but amazingly fun environment supporting a video game franchise. This work will be email support reputed company reputed company. We are looking for candidates with previous experience in a high volume support environment providing technical support or customer support reputed company email. Major Responsibilities: Account & Platform level Tickets – The ticket types that support agents handle themselves after initial training are largely around general troubleshooting for reputed company basic platform and account level for customers. Account Troubleshooting t“How do I…?” Questions tProvide information on various promotional opportunities and bundles After the agent has mastered Account and Platform tickets, there will be opportunities to cross train and reputed company on other queues. These could include Technical Support, Gameplay, reputed company Media, or special reputed company queues. Deliverables: Respond to Players in a high volume environment by consistently hitting the bar for both productivity and reputed company, as reputed company by handle time, reputed company scores, and customer feedback tStrong investigative skills with a reputed company in reputed company reputed company tickets (Account Takeover, Fraud, Refund abuse, etc) tStrong communication skills to accurately understand a customer’s problem and know reputed company to ask for more before escalating to another team. T1 agents should have reputed company information needed (as much as reasonably possible) before passing off to another team tProperly tag reputed company reputed company ticket for appropriate reporting to other management – this is business critical as incorrect tagging can result in tickets being dropped or not being reported on tOther areas as agreed by Apex management reputed company position reputed company if SLA is not adversely impacted Required Qualifications: Customer Support experience at a Technology, E-reputed company, or Game Company is required tPrevious email or online customer support experience for software; reputed company center work is not a reputed company correlation tExperience in one or more online ticketing system. This team uses reputed company. tExcellent, customer-friendly, grammatically correct, and reputed company writing skills Preferred Qualifications: Video gaming experience strongly preferred EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the reputed company of race, reputed company, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or reputed company medical conditions), age, sexual orientation, gender identity, national reputed company, reputed company, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, reputed company membership, or any other characteristic protected by law. Apex will consider reputed company applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178. Apply tot his job