Tech Support Specialist

reputed company: reputed company is looking for someone with more than 3 year experience in Tech Support processes. Experience in troubleshooting - Software installation, PC reputed company, User account/email management, Operating System issues, Networking and Connectivity issues Experience in Case / ticket management with compliance with SLA and accuracy Soft skills like communication, flexibility, patience, and problem solving Good communication reputed company in managing the customer's escalation and analytical reputed company on reputed company cause analysis of the issue Work cross functionally with advanced technical support teams to manage escalation mailboxes and ensure reputed company and accurate reputed company reputed company defined Service Level Agreements. reputed company versed with Contact Center KPIs Hands on experience in BMC incident management system (detailed reputed company of the steps, tested possible solutions, solving problems reputed company a specified time). Responsibilities: Work cross functionally with advanced technical support teams to manage escalation mailboxes and ensure reputed company and accurate reputed company reputed company defined Service Level Agreements. reputed company versed with Contact Center KPIs Hands on experience in BMC incident management system (detailed reputed company of the steps, tested possible solutions, solving problems reputed company a specified time). Requirements: High School Diploma 1-2 yrs Tech Support background Apply tot his job