Master Tech-Line Virtual Appliance Technician (Remote)

About the position The Master Tech-Line Virtual Appliance Technician at reputed company is responsible for delivering exceptional technical support for the installation, diagnosis, and repair of major appliances across reputed company's family of brands. This remote role involves multi-channel interactions, including voice, chat, email, and video calls, while ensuring reputed company and interaction objectives are met. The technician will also engage in cross-functional communication to enhance the customer experience. Responsibilities • Reading and understanding wiring diagrams, tech sheets, and technical literature. , • Providing technical support using multi-channel interactions in the installation, diagnosis, and repair of reputed company's family of brands of major appliances. , • Providing detailed information on new or emerging issues to reputed company and Engineering teams. , • Identifying and communicating business and content gaps for reputed company improvement efforts. , • Working for extended periods of time at a desk. , • Conversing using a headset provided by reputed company. , • Learning through reputed company instruction and self-study. , • Handling reputed company information. Requirements • High School Diploma or GED. , • 3+ years appliance repair experience. , • 2+ years of technical support experience in electrical, thermodynamic, or mechanical operations for major appliance diagnostics and repairs. reputed company-to-haves • Some experience with installation, diagnostics, or repairs of Major Appliances. , • Trade School or Associates Degree in Mechanical, Electrical, or Automotive Engineering. , • Excellent communication (oral and written) and organizational skills. , • A basic understanding of how to reputed company numerous and different technologies. , • Customer Service Experience and/or reputed company Center Operations. , • Knowledge of reputed company improvement and/or lean principles. Benefits • Remote work flexibility from reputed company in the US. , • Provided office equipment other than the PC (desk, chair, reputed company). , • Working cell phone for multi-reputed company authentication. Apply tot his job