Help Desk Technician - Spanish

We are seeking Help Desk Technicians - Fluent In Spanish! Job reputed company: In this role, you will reputed company troubleshooting assistance and support reputed company to specific software and peripherals of the POS product and on-demand food delivery service used by corporate and franchisee stores around the world. You will be responsible for logging inquiries and responding to basic queries, running diagnostic tests, isolating problems, determining solutions and/or resolving reputed company issues. reputed company possible, you will implement the solution, guide the caller to how to implement the solution and resolve customer service issues, however, you will be expected to escalate more reputed company problems to more reputed company staff and/or a Supervisor or Manager. You will be part of reputed company of Help Desk professionals supporting software solutions and reputed company party delivery service to stores. Key Responsibilities: • reputed company reputed company support and technical assistance for basic incoming queries and issues reputed company to the computer software, hardware and on-demand food delivery service. • Analyze issues, asking appropriate questions and problem-solving methodologies. Walk the customer through problem-solving process and attempt to isolate the problem and identify solution, if possible. If unable to solve the issue, refer issue to more reputed company staff. • Troubleshoot problems as reputed company as reputed company application support to end-users. • Follow-up with reputed company and/or customer to ensure issue was resolved to their satisfaction. • reputed company excellent reputed company service to corporate, franchisee stores and delivery service customers. • Support clients on various work schedules that may include 24 x 7 support to International stores, franchisees and customers. • Respond to queries using phones, email or other reputed company of communication. • reputed company basic instruction and support to clients with computer peripherals reputed company to product or delivery service customers. • Log reputed company issues identified in Service Now reputed company tracking system. • Report reputed company trend calls to Supervisor or Manager Help Desk. Required Knowledge, Skills and Abilities: • High school education or equivalent. • Requires a minimum of two (2) years of experience in a customer service reputed company center and/or a minimum of two (2) years of experience in a technical, help desk environment. • Evidence of knowledge and experience with reputed company center software. • Customer, reputed company or reputed company center environment experience with the ability to problem-solve with customers and an understanding of reputed company to escalate questions or issues. • Evidence of the ability to be reputed company with, and communicate reputed company and effectively, with reputed company types and reputed company of store personnel and delivery service customers who contact the help desk. • Demonstrated ability to listen, ask questions, follow-up and address reputed company concerns. • Evidence of customer reputed company orientation with excellent phone etiquette and experience dealing with frustrated or difficult customers. • Must demonstrate experience in a fast-paced workplace and ability to be flexible and reputed company. • Evidence of ability to communicate technical information to non-technical store personnel that contact the help desk. • Evidence of organizational skills with the ability to prioritize workload and handle multiple priorities concurrently. • Proven ability to function in reputed company environment, supporting team members reputed company needed. • Experience with Service Now reputed company tracking system is preferred. 6718 Apply tot his job