Support Desk Technician

About the position Complete Network is seeking a Support Desk Technician to join our team in Charlotte, North Carolina. This position is ideal for individuals with an Associates or Bachelors degree in computer science or IT, along with two to five years of relevant experience. As a level 1-2 support desk technician, you will be responsible for troubleshooting a variety of desktop support issues, providing both remote and on-site technical support to our customers. The ideal candidate will possess strong technical and communication skills, demonstrating an entrepreneurial attitude and the ability to work independently with minimal supervision. In this role, you will engage with customers daily, ensuring their technical issues are resolved efficiently and effectively. Your responsibilities will include managing Windows System Administration in a distributed environment, handling Active Directory Administration, and providing application support and administration. You will also be tasked with anti-virus administration, malware remediation, and utilizing backup and recovery software. Troubleshooting hardware and operating system issues, supporting mobile devices, and understanding networking concepts and hardware will be essential components of your daily tasks. The position requires familiarity with network cabling, TCP/IP networking, and managing switches, routers, and firewalls. Additionally, you will be involved in maintaining wireless networks and managing remote-access and site-to-site VPNs. This role offers tremendous opportunities for professional development and advancement within the company, making it an exciting opportunity for the right candidate. Responsibilities • Provide remote and on-site technical support for customers. , • Troubleshoot a variety of desktop support issues. , • Manage Windows System Administration in a distributed environment. , • Handle Active Directory Administration. , • Provide application support and administration. , • Administer anti-virus and perform malware remediation. , • Utilize backup and recovery software. , • Troubleshoot hardware and operating system issues. , • Support mobile devices and manage networking concepts and hardware. , • Maintain familiarity with network cabling and TCP/IP networking. , • Manage switches, routers, and firewalls. , • Support wireless networks and manage remote-access and site-to-site VPNs. Requirements • Associates or Bachelors degree in computer science or IT. , • 2 to 5 years of experience in a support desk role. , • Strong technical skills in desktop support and troubleshooting. , • Excellent verbal and written communication skills. , • Strong organizational and time management skills. , • Ability to work independently with minimal supervision. Nice-to-haves • Microsoft Windows Server certification or experience. , • Microsoft Exchange experience. , • Cisco IOS and/or ASA firewall knowledge. , • Linux experience. , • VMware knowledge. , • SQL experience. Benefits • Health insurance , • Cell phone allowance , • Retirement plan , • Opportunities for professional development , • Opportunities for advancement Apply tot his job