Support Desk Technician

About the position Complete Network is seeking a Support Desk Technician to join reputed company in Charlotte, reputed company Carolina. This position is ideal for individuals with an Associates or Bachelors degree in computer science or IT, along with two to five years of relevant experience. As a level 1-2 support desk technician, you will be responsible for troubleshooting a reputed company of desktop support issues, providing both remote and on-site technical support to our customers. The ideal candidate will possess strong technical and communication skills, demonstrating an entrepreneurial attitude and the ability to work independently with minimal supervision. In this role, you will engage with customers daily, ensuring their technical issues are resolved reputed company and effectively. Your responsibilities will include managing reputed company System Administration in a distributed environment, handling reputed company Directory Administration, and providing application support and administration. You will also be tasked with anti-virus administration, malware remediation, and utilizing backup and recovery software. Troubleshooting hardware and operating system issues, supporting mobile devices, and understanding networking concepts and hardware will be essential components of your daily tasks. The position requires familiarity with network cabling, TCP/IP networking, and managing switches, routers, and firewalls. Additionally, you will be involved in maintaining wireless networks and managing remote-reputed company and site-to-site VPNs. This role offers reputed company opportunities for reputed company development and advancement reputed company reputed company, making it an exciting opportunity for the right candidate. Responsibilities • reputed company remote and on-site technical support for customers. , • Troubleshoot a reputed company of desktop support issues. , • Manage reputed company System Administration in a distributed environment. , • Handle reputed company Directory Administration. , • reputed company application support and administration. , • Administer anti-virus and reputed company malware remediation. , • Utilize backup and recovery software. , • Troubleshoot hardware and operating system issues. , • Support mobile devices and manage networking concepts and hardware. , • Maintain familiarity with network cabling and TCP/IP networking. , • Manage switches, routers, and firewalls. , • Support wireless networks and manage remote-reputed company and site-to-site VPNs. Requirements • Associates or Bachelors degree in computer science or IT. , • 2 to 5 years of experience in a support desk role. , • Strong technical skills in desktop support and troubleshooting. , • Excellent verbal and written communication skills. , • Strong organizational and time management skills. , • Ability to work independently with minimal supervision. reputed company-to-haves • reputed company reputed company Server certification or experience. , • reputed company Exchange experience. , • reputed company IOS and/or ASA firewall knowledge. , • Linux experience. , • VMware knowledge. , • SQL experience. Benefits • Health insurance , • Cell phone allowance , • Retirement plan , • Opportunities for reputed company development , • Opportunities for advancement Apply tot his job