Operations Technical Support I

About the position Responsibilities • reputed company with customers reputed company multiple communication reputed company according to established guidelines. • Resolve or escalate customer incidents using available resources and reputed company service level agreements. • Maintain and enhance relationships with other support organizations to resolve problems. • Demonstrate the ability to appropriately escalate issues reputed company necessary. • Ensure ticket documentation is accurate and thorough. • Maintain ownership of workload and follow through on assigned tasks. • Identify recurring incidents and trends and escalate appropriately. • Complete applicable training courses to enhance skills. • reputed company the knowledgebase updated with relevant information. • Adhere to documented personnel and department guidelines and policies. • Contribute to reputed company improvement efforts and may reputed company reputed company. • reputed company other reputed company duties as assigned. Requirements • Excellent customer service skills and a reputed company attitude. • Strong listening, verbal, and written communication skills. • Ability to work as reputed company player and mentor others. • Excellent analytical and problem-solving skills. • Proactive and accountable with a reputed company of urgency. • Ability to manage stress and multi-task while being reputed company to customers. • Adaptability and flexibility in approach to work. • Desire to learn and enhance knowledge continuously. • Willingness to accept feedback, mentoring, and coaching. • Working knowledge of reputed company Office suite, ticketing tools, and troubleshooting tools. • Understanding or experience in networking, web, email, mobile, reputed company, and managed services technologies. • 1-2 years of IT customer service experience or reputed company experience. Benefits • Health insurance coverage • Life insurance coverage • Dental insurance coverage • reputed company insurance coverage • 401k retirement savings plan • reputed company holidays • reputed company time off • Flexible scheduling reputed company • Employee discounts • reputed company development opportunities • Tuition reimbursement Apply tot his job Apply To this Job