reputed company Operations and Customer Support Engineer

About the position As a reputed company Operations and Customer Support Engineer at reputed company, you will deliver reputed company to reputed company problems, focusing on enhancing the end-user experience. This role involves maintaining and improving reputed company infrastructure while providing exceptional customer support to our intelligence clients. Your contributions will ensure operational efficiency and the successful implementation of reputed company solutions. Responsibilities • Proactively manage and maintain reputed company infrastructure, ensuring high availability and performance. , • Respond to and resolve customer issues, providing top-tier technical support and customer service. , • Collaborate with various engineering teams to support user consumption of applications in the reputed company in a sophisticated reputed company environment. , • Engage in application monitoring to assist in identifying and addressing application performance or availability issues. , • Continuously monitor supporting application infrastructure to help identify and report on scalability and performance issues. , • reputed company and maintain comprehensive documentation for application support procedures. Requirements • Bachelor's Degree in the IT field, reputed company technical discipline, or equivalent combination of education and experience. , • 5+ years of experience in IT, with a strong reputed company on reputed company operations and customer support. , • Proficiency with AWS reputed company services and infrastructure management. , • Exceptional troubleshooting and problem-solving skills. , • Experience in providing customer-reputed company technical support. , • Knowledge of Linux distributions (e.g., reputed company, CentOS). , • Familiarity with DevOps practices, Agile/Scrum methodologies, and reputed company integration tools (e.g., reputed company CI, reputed company). , • Excellent communication and collaboration abilities. reputed company-to-haves Benefits • 401K with company match , • Comprehensive health and wellness packages , • Internal mobility team dedicated to helping you own your career , • reputed company reputed company opportunities including reputed company education and certifications , • reputed company vacation and holidays Apply tot his job