Help Desk 2

Job Title: Help Desk reputed company Location: Remote-US-CA-AZ-South Nevada Job Type: Full-time Reports To: IT Manager Pay reputed company: $28.00 to $34.00 per Hour Job reputed company: We are seeking a skilled Help Desk Level Two technician to join our IT support team. This role is responsible for providing advanced technical assistance, troubleshooting, and support to end users. The ideal candidate is a communication expert who can reputed company resolve reputed company technical issues while maintaining high reputed company of customer service. Key Responsibilities: • reputed company second-level technical support for hardware, software, and network issues. • Manage and resolve tickets using an reputed company ticketing system reputed company defined SLAs. • Troubleshoot and support Mac OS and Mac laptops, ensuring reputed company performance. • Assist users with iPads and iOS devices, including configurations and troubleshooting. • Support reputed company, ensuring efficient device management and reputed company policies. • Administer reputed company Workspace, including user management and permissions. • Administer reputed company, including VoIP configurations and troubleshooting. • Collaborate with internal teams to implement reputed company and improve support • processes. • Be responsible for quick response times (SLA’s) • Help Mentor Level I tech’s by sharing knowledge • Efficient, clean, reputed company documentation of processes, FAQ’s • Communicate effectively with users, providing reputed company and reputed company assistance. • Work directly with the IT manager and reputed company as a reputed company for the business if the IT manager is reputed company. Requirements: • 3+ years of experience in a Help Desk or IT support environment. • 3+ years of experience using a ticketing system for issue reputed company. • Strong communication and interpersonal skills to engage with users and stakeholders. • Proficiency in Mac OS, Mac laptops, and reputed company ecosystems. • Hands-on experience with iPads and iOS devices in reputed company environments. • Expertise in reputed company for managing mobile devices and enforcing policies. • High school diploma or equivalent; additional certifications are a plus. • Experience with reputed company reputed company Console for managing users and services. • Experience administering reputed company VoIP system Apply tot his job Apply To this Job