Support Specialist - Epic - 435069_43-7970

About the position Volt is seeking an IT Epic Support Specialist to join our team and provide essential technical assistance and customer service related to electronic medical record (EMR) applications. This position is fully remote, allowing you to work from the comfort of your home while contributing to the healthcare sector. As an IT Epic Support Specialist, you will be responsible for supporting providers, end users, and patients, ensuring they have the necessary assistance with EMR systems. Your role will involve troubleshooting issues, answering queries, and providing guidance on the use of EMR applications to enhance user experience and operational efficiency. In this full-time position, you will engage with various stakeholders, including healthcare professionals and patients, to resolve technical issues and improve the overall functionality of EMR systems. You will utilize your customer service skills to address concerns and provide solutions in a timely manner. The ideal candidate will possess a strong background in customer service and information technology systems support, particularly within a healthcare environment. Your ability to communicate effectively and empathize with users will be crucial in this role, as you will be the first point of contact for technical support inquiries. This position offers a competitive pay rate of $20.00 per hour, with the potential for adjustments based on your qualifications and experience. If you are passionate about technology and healthcare, and you thrive in a supportive role, we encourage you to apply now for immediate consideration! Responsibilities • Provide technical assistance and customer service support related to EMR applications. , • Troubleshoot and resolve technical issues for providers, end users, and patients. , • Utilize a ticketing system or CRM tool to manage support requests. , • Communicate effectively with users to understand their needs and provide appropriate solutions. , • Document support interactions and maintain accurate records of issues and resolutions. Requirements • Associate degree or equivalent work experience in a related field. , • One year of related work experience in customer service or IT systems support. , • Prior work experience in a healthcare environment is preferred. , • Experience working with a ticketing system or CRM tool is a plus. Nice-to-haves • Experience in a remote work environment. , • Familiarity with electronic medical record (EMR) systems. Benefits • Health insurance , • Dental insurance , • Vision insurance , • Term life insurance , • Short term disability , • Accidental Death & Dismemberment (AD&D) insurance , • 401(k) plan , • Sick time , • Employee Assistance Program (EAP) Apply tot his job