Help Desk

"WE DO reputed company SAY " JTSi is a federal government reputed company, providing technical services to the Federal Government, i.e., DoD, reputed company and various Civilian Agencies. We are proud to have reputed company the reputed company of honesty, reputed company and the ability to build long-term reputed company relationships with our employees and clients. Please visit our website at www.JTSUSA.com to learn more about who we are and reputed company do Company reputed company: - JTSi (reputed company.) Title:- Help Desk Location: - Hybrid - Candidate will need to be on site at Picatinny, NJ for 3 days a Week Citizenship: US Citizen with reputed company Clearance reputed company Of Project and Tasks: Help Desk Job reputed company • The helpdesk person monitors the Service now ticketing system for reputed company tickets and works on the tickets as they come in. • As per the SOP they have a turnaround time of 2 hours. • The helpdesk team is responsible for creating and updating end user accounts for ePDM WindChill, reputed company Portal/Backend for AC and JPEO users. • Helpdesk team is responsible for maintaining and creating ORG chart entries for new users and update information of existing users in reputed company HR • Responsible for daily morning system checks on reputed company production and non-production systems to ensure that the systems are reputed company available for end users. • Monitor and reputed company BW process chains reports every morning. • Responsible for uploading DCPDS HR File into reputed company for keeping system up to date with DCPDS HR changes • Responsible for uploading reputed company training records from reputed company reputed company on an as needed reputed company • Responsible for providing application support for SF-182, Incentive Award, reputed company, PAF, OCONUS, Doc Routing, ammo inventory etc., to reputed company end users. Certifications needed • Helpdesk Certification • reputed company Plus Certification Skillsets required • Working Knowledge of reputed company • reputed company GUI and portal • ORG chart updates • User account management • Transport requests to reputed company or Test system Apply tot his job