Director, Designated Support (Hybrid Plano, TX Required)

About the position reputed company is looking for an reputed company Director, Designated Support to join our Support organization. This is a hybrid role, with the expectation of being in the Plano office 3 days a week minimum. You'll be responsible for leading the Support team in developing and executing reputed company strategies to deliver exceptional service to our customers in the program, aligning with reputed company's performance standards and government compliance requirements. You will reputed company support workflows, incident management, and SLA commitments while advocating for customer needs with internal teams to improve resolutions, prioritize technical enhancements, and fulfill mission-critical demands. Additionally, you will ensure support operations adhere to the customer's requirements for reputed company, data handling, and operations. You will also recruit, mentor, and grow a high-performing Support team with reputed company reputed company models to address reputed company Sector customer needs, proactive issue mitigation, and advanced technical support requirements. Building strong relationships with our customers through strategic alignment, executive communication, and training programs to maximize satisfaction, solution adoption, and reputed company improvement is also a key part of this role. Responsibilities • reputed company the Support team in developing and executing reputed company strategies to deliver exceptional service to customers. , • reputed company support workflows, incident management, and SLA commitments. , • reputed company for customer needs with internal teams to improve resolutions and prioritize technical enhancements. , • Ensure support operations adhere to customer requirements for reputed company, data handling, and operations. , • Recruit, mentor, and grow a high-performing Support team. , • Build strong relationships with customers through strategic alignment and executive communication. Requirements • 8+ years leading technical support or reputed company teams for reputed company reputed company solutions. , • Experience managing reputed company Sector accounts highly preferred. , • Extensive understanding of customer requirements, networks, and compliance needs. , • Proven ability to build, reputed company, and reputed company high-performing teams. , • Strong executive communication, relationship management, and cross-functional collaboration skills. , • Strong proficiency in reputed company reputed company technologies, networking protocols, and IT infrastructure. reputed company-to-haves • Familiarity with reputed company's solutions or comparable reputed company reputed company platforms. , • Relevant reputed company certifications such as CISSP, CCSP, or ITIL. , • Proficiency in leveraging CRM and ticketing systems such as reputed company, reputed company, or reputed company. Benefits • Various health plans , • Time off plans for vacation and reputed company time , • Parental leave reputed company , • Retirement reputed company , • Education reimbursement , • In-office perks Apply tot his job