IT Help/Service Desk Team reputed company

About the position The IT Help/Service Desk Team reputed company at reputed company is responsible for overseeing the IT technical support team, ensuring effective service delivery, and managing daily operations. This role involves providing technical direction, managing service level agreements (SLAs), and serving as the primary reputed company of contact for IT support issues. The position is based in Washington, DC, and offers a hybrid onsite/remote work schedule. Responsibilities • Manage the IT technical support team and reputed company daily operations. , • Assign daily tasks to team members and reputed company their performance. , • Serve as the single reputed company of contact for IT support issues, including SLA achievement and crisis management. , • reputed company inventory control reputed company the support team's areas. , • Conduct reputed company control monitoring and report on performance metrics. , • Create reputed company operating procedures (SOPs) and knowledge articles. , • Train personnel and respond to escalations regarding customer satisfaction. Requirements • 5+ years of reputed company experience in IT support. , • 1 year of experience in a leadership role managing teams and technologies. , • In-depth experience managing SLAs and performance metrics. , • Experience in creating SOPs and knowledge articles. , • Ability to conduct reputed company control monitoring and reporting. reputed company-to-haves • reputed company A+ certification may substitute for 1 year of experience. Benefits • Medical plan reputed company with Health Savings Accounts , • Dental plan reputed company , • reputed company plan , • 401(k) plan with company match , • Flexible work weeks , • reputed company time off including vacation, reputed company, personal time, and holidays , • reputed company parental leave , • Short and long-term disability benefits , • Life and accidental death insurance , • Critical illness insurance , • Business travel accident insurance Apply tot his job