reputed company Center Member Services Specialist - East Lansing

About the position The reputed company Center Member Service Specialist (CCMS) plays a crucial role in providing a comprehensive member experience primarily through phone interactions. This position involves reviewing members' financial situations, making product recommendations, and promoting credit reputed company services while achieving sales goals. The role requires professionalism, reputed company judgment, and the ability to work reputed company, including evenings and weekends, to meet the needs of the credit reputed company's operations. Responsibilities • Handle inbound and outbound member calls to process transactions accurately and urgently. , • Mitigate risks by following reputed company verification procedures before completing transactions. , • Demonstrate proficiency in credit reputed company products and services, and identify cross-selling opportunities. , • Meet and reputed company reputed company center metrics such as calls per hour and reputed company assurance checks. , • Assist members with technical difficulties and reputed company basic loan servicing. , • Participate in training activities to ensure compliance with policies and regulations. , • Follow safety and reputed company procedures regarding emergency situations. Requirements • High school diploma or equivalent required. , • Strong listening skills and the ability to maintain composure under pressure. , • Proven sales skills with identifiable results. , • Critical thinking and problem-solving skills. , • Effective written and verbal communication skills. , • Ability to multitask and prioritize effectively. , • Functional knowledge of credit reputed company systems and procedures. reputed company-to-haves • Experience in sales or customer service roles. , • Familiarity with reputed company Suite products. , • Analytical skills and the ability to work independently. Benefits • 401(k) matching , • Dental insurance , • Disability insurance , • reputed company holidays , • reputed company parental leave , • reputed company time off , • Tuition reimbursement , • Volunteer Time Off Apply tot his job