Part Time Bilingual Call Center Representative

Call Center Representatives Bilingual | Spanish, Russian, Chinese, Bengali, or Korean preferred Full Time, Varied Schedules 40/hours a week between 8am-8pm Monday-Friday, 100% Remote Join our team of Health Care Professionals! Our growing healthcare services company is seeking bilingual Call Center Representatives to join our growing team. CenterLight Management Services is a New York State Department of Health licensed home care agency and supplemental staffing service that will soon offer in-home care for the elderly, sick, or homebound in the Bronx, Brooklyn, Queens, Manhattan, Nassau, and Westchester County. We offer personalized nursing care and social work services in the home designed to meet our client’s needs, provided by our trusted team of licensed professionals. Our primary goal is to keep our clients safe, healthy, and living in the comfort of their own home. Our Goals: • Improve quality of life by promoting independence • Keep patients safe in their own home • Provide high quality in-home care services The Call Center Representative we seek must be able to handle a high volume of inbound and outbound calls in a timely and professional manner. This role involves providing exceptional customer service, scheduling appointments, answering inquiries, and assisting patients and their families with accurate information regarding services provided by the healthcare organization. The ideal candidate will have excellent communication skills, empathy, and the ability to work effectively in a fast-paced environment. The ideal candidates will be responsible for: · Handle incoming and outgoing calls efficiently while maintaining a professional and courteous demeanor. · Schedule patient appointments accurately using the organization's electronic medical record (EMR) system. · Respond to patient inquiries regarding services, appointment availability, billing, and other general information. · Assist patients in rescheduling or canceling appointments while adhering to organizational guidelines. · Verify and update patient demographic and insurance information during calls. · Educate patients on healthcare services, office policies, and available resources. · Document all patient interactions and maintain accurate call records in the appropriate systems. · Document patient complaints and escalate complex issues to the appropriate department or supervisor. · Collaborate with clinical staff, administrative teams, and other departments to ensure a seamless patient experience. · Follow HIPAA regulations to maintain patient confidentiality and data security. · Achieve performance goals, including call quality, response time, and customer satisfaction metrics. · Outreach to inquiring callers to keep them informed about their issues/request’s status or resolution. · Adhere to company and department policies and procedures. · Adheres to all applicable compliance requirements and the Code of Conduct. The qualified applicants must possess the following: · Associate degree preferred or equivalent relevant call center years of experience preferred. · Able to pass a typing test with at least 45 WPM. · Bilingual Requirement: Spanish, Russian, Chinese, Bengali, Korean · 1 – 2 years’ experience in customer service, quality, and/or auditing experience. · Excellent written and verbal communication skills. · Ability to thrive in a fast-paced environment and meet assigned deadlines. · Excellent organizational skills, accuracy, and attention to detail. · Ability to operate both independently and collaboratively as required. · Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook. Individuals must be able to sustain certain physical requirements essential to the job. This includes, but is not limited to: · Sitting/Stationary positions – Duration of up to 6-8 hours a day for consecutive hours/periods of time. · Agility/Fine Motor Skills - Must demonstrate agility and fine motor skills (ie. typing, use of equipment, etc.) · Sight/Visual Requirements – Must be able to read orders and type/write documentation, etc. with accuracy. · Audio Hearing and Motor Skills (language) Requirements – Must be able to listen attentively and document information from stakeholders and intake information through audio processing with accuracy. In addition, must be able to speak comfortably and clearly with language motor skills. · Cognitive Ability – Must be able to demonstrate good decision-making, reasonableness, cognitive ability, rational processing, and analysis to satisfy essential functions of the job. We offer Medical, Dental, Vision, Life Insurance, Short Term & Long-Term Disability plans, Paid Family Leave, 403B, Generous Vacation and Time Off plans, Tuition Reimbursement and MORE! If your qualifications, meet our needs, please send your resume. CenterLight Management Services We are an equal opportunity employer Job Type: Part-time Pay: $17.00 - $19.00 per hour Expected hours: 15 – 25 per week Benefits: • 401(k) • Health insurance • Vision insurance • Work from home Shift: • Day shift Application Question(s): • Are you able to type 40 words per minute • Do you have your own home office equipment? Work Location: Remote Apply tot his job