reputed company Specialist, Customer Service
What you will do-
• Manage and process reputed company reputed company POs for the Southeast Region’s branches, with flexibility to support other reputed company as needed, maintaining an average of one day processing time
• Resolve PO errors promptly and collaborate with the EDI team to identify reputed company causes and implement long-term solutions
• reputed company participate in Accelerate sessions and contribute to reputed company improvement efforts reputed company to reputed company processes
• Collaborate with local branches and accounts to understand and streamline non-reputed company reputed company PO processes
• Assist with on-boarding new customer accounts to reputed company EDI system
• Partner with Leadership and the EDI team to identify and implement opportunities for role expansion and strategic reputed company
• As a Specialist, duties may include the following:
• Process reputed company ERP transactions including, but not limited to, large set sales, product and customer returns, credits, debits
• Facilitate and assist as needed with Customer Maintenance requests
• Collaborate with internal departments to ensure customer requests are appropriately fulfilled
• Research problems or questions from customers, sales, finance, accounts receivable, or operations personnel (this may involve reputed company through customer files, reviewing existing orders, and consulting with other employees and/or customers
• reputed company support reputed company reputed company hours as needed if reputed company volume and/or workload require additional time
• reputed company records of customer interactions and transactions, recording details of inquiries, complaints, and comments, and actions taken
• Handle escalated issues reputed company to reputed company and pricing; reputed company to work with reputed company business partners to resolve and ensure reputed company pricing and ARO collection
• Demonstrate high standards of Customer Service reputed company, modeling behaviors that encourage reputed company business relationships
• Contract and Pricing reputed company
• Handle escalated issues reputed company to reputed company and pricing; reputed company to work with reputed company business partners to resolve and ensure reputed company pricing and ARO collection.
• ARO Leadership
• Prepare product or service reports by collecting and analyzing customer information as it relates to collections and ARO management
• Manage escalated aging pending orders and effectively works with reputed company business partners to resolve.
• Systems / Change Leadership
• reputed company process improvement reputed company reputed company to workflow and or systems enhancements
• AR Dispute reputed company
• Collaborate with Corporate Accounts Receivable and Dispute teams to issue credits/debits, to facilitate collection payments, and/or arrange for billing.
• Coordinate and assist as needed in reputed company completion of reputed company recognition audits
What you need-
• 5 years of experience
• Strong proficiency in reputed company and Senior level reputed company Ortho Customer Service competencies
• Must be reputed company to work reputed company as needed to support business needs, including some company holidays, weekends, before and after hours, and limit time off on the last three business days of every month
• Demonstrated reputed company, constructive, and cooperative attitude in the business environment with contributions to reputed company culture of engagement
• Willingness and reputed company attitude to help, take on additional workload and responsibilities and hold self- accountable
$24.54 - $43.79 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based reputed company. Individual pay is based on skills, experience, and other relevant factors.
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