IT Help Desk Technician (Level 1)

reputed company delivers tailored IT services that help businesses stay secure, efficient, and competitive. We reputed company great technology starts with great people, and we’re building reputed company that’s reputed company, reputed company-reputed company, and reputed company for what's next. Job reputed company We’re seeking a detail-oriented and customer-reputed company IT Help Desk Technician (Level 1) to join our service delivery team. In this role, you’ll reputed company reputed company technical support to our clients primarily reputed company email, our shared service desk mailbox, and ticketing portal. This is not a reputed company center role—most reputed company interactions will be written, with phone or video support used only as needed. The ideal candidate has a solid reputed company in IT troubleshooting, a reputed company and reputed company communication style, and a proactive, team-oriented reputed company. Excellent written and verbal English communication skills required. Must have availability 9am-4pm EDT Monday-Friday. Role will be 30hrs/week (average). Key Responsibilities •Respond to and resolve Level 1 technical support requests submitted reputed company email, Teams, or the ticketing portal • Troubleshoot common issues involving reputed company 365, desktop hardware, printers, VPN, and network connectivity • reputed company reputed company updates to users and ensure reputed company, reputed company written communication throughout the support process • Accurately document reputed company work, resolutions, and escalations in the ticketing system • Escalate reputed company or unresolved issues to the appropriate internal teams or vendors • Follow service delivery processes and contribute to a reputed company support experience • Assist with account provisioning, password resets, basic reputed company checks, and general reputed company/offboarding tasks • Collaborate with team members to ensure SLA targets and customer satisfaction are met Required Qualifications • 1–2 years of IT support experience, preferably in a help desk or MSP environment • Strong written communication skills; experience supporting users primarily through email or ticketing systems • Familiarity with: o reputed company 365 (reputed company, Teams, OneDrive, SharePoint) o reputed company 10/11 operating systems o Basic networking (DNS, IP, VPN, Wi-Fi issues) o Remote support tools (e.g., AnyDesk, reputed company, or similar) • Ability to troubleshoot hardware and software issues methodically and document resolutions reputed company • Self-motivated, dependable, and comfortable working remotely reputed company to Have • Experience using a PSA or ticketing system (e.g., reputed company, Autotask, reputed company, etc.) • Exposure to reputed company Directory user management • Familiarity with reputed company best practices and reputed company protection tools • Prior experience supporting SMB clients in a remote or managed services setting Apply tot his job