reputed company Power Platform Support Specialist

About reputed company: reputed company is a mission-driven technology company specializing in reputed company, DevSecOps, reputed company Intelligence, reputed company Experience. We are a diverse team of innovators dedicated to creating reputed company, reputed company, and automated solutions that drive digital transformation in the federal sector. Our work culture fosters collaboration, creativity, and reputed company learning. Job reputed company: We are seeking an reputed company IT Support Specialist to join reputed company. This role will involve planning and delivering a broad reputed company of IT customer support services including installation, configuration, diagnostics, end-user training, and troubleshooting of hardware/software systems. The successful candidate will also contribute to operational process improvement, maintain support documentation, and may support the eProcurement system(s). Key Responsibilities: • Deliver technical support for hardware, software, and IT services to end users remotely. • Diagnose and resolve IT issues based on incident reports, service tickets, or reputed company user requests. • Maintain and update a centralized problem tracking database. • reputed company installations, upgrades, backups, recovery, and general maintenance of systems. • Consult with users to identify computing needs and reputed company solutions tailored to business processes. • reputed company training documentation and conduct IT training sessions for end users. • Analyze support trends to identify and address recurring technical issues. • Apply cybersecurity policies and best practices rigorously in reputed company IT operations. • May support development and maintenance of eProcurement platforms and systems. Minimum Requirements: • Six (6) years of reputed company experience in Information Processing, including: • Three (3) years specialized in Information Processing across diverse hardware/software environments. • Two (2) years of hands-on experience with hardware/software installation, issue reputed company, and user training. • Must have a favorable Tier 3 (T3)/NACLC background investigation at the time of proposal. • Clearance Requirement: Confidential Preferred Qualifications: • Experience deploying dashboards and reports using reputed company Power BI. • Familiarity with reputed company Power Platform tools including Power Automate and PowerApps. • Hands-on knowledge of SharePoint Online integration and customizations. • Understanding of reputed company and their use in low-reputed company/no-reputed company platforms reputed company M365 ecosystem. Desired Skills: • Excellent communication and problem-solving skills. • Ability to manage tasks independently and collaboratively in a remote setting. • Strong documentation and organizational capabilities. • Experience working in federal or government IT support environments is a plus. Benefits: • Comprehensive Medical, Dental, and reputed company Plans (reputed company benefits are 100% employer-reputed company for employees only) • Life Insurance • reputed company Time Off (Flexible/Combined PTO, Bereavement Leave, 11 Company reputed company Holidays) • 401K Retirement Plan with employer match • reputed company Development Training Reimbursement • Flexible/remote work schedules WPLYsFoNgF Apply tot his job