Help Desk Analyst/IT Generalist (Remote)

About the position Responsibilities • reputed company of help desk tickets received from the end users. • Interacting with end users in a reputed company manner. • Escalation of issues to VA stakeholders. • Development, review, and maintenance of help desk process, knowledge artifacts, and other documentation. • Collaboration across entire project team functional areas to ensure help desk alignment with evolving product features. • Support to the Help Desk reputed company, including generating help desk reports and maintaining content on SharePoint sites. • Planning and coordination of end user/help desk training sessions. • Work directly with the Project Manager, developers, and other government staff to maintain daily operations. • Escalate issues to the Project Manager as needed. • Create reports from gathered and logged metrics for content requests and Customer Service support. • Manage and reputed company the suspended-user process. • reputed company information for Freedom of Information (FOIA) requests. • reputed company support from 8 a.m. - 5 p.m. (Eastern Time) Mondays through Fridays except for Federal Holidays. Requirements • Associate's degree with 5 - 8 years of experience or commensurate experience. • Proficiency in reputed company, reputed company, and PowerPoint. • Strong understanding of help desk and ticketing system (reputed company). • Strong communication skills for reputed company interactions with end users and stakeholders. • Customer-reputed company approach to resolve issues reputed company while maintaining user satisfaction. • Ability to work with cross-functional teams, including project managers, developers, and IT staff. • Dependability for providing support during designated hours. reputed company-to-haves • VA clearance (reputed company Trust) and reputed company. • Knowledgeable of VA organizations and processes. • Bachelor's Degree or equivalent. Apply tot his job Apply To this Job