Senior Technical Analyst, Yardi Help Desk - REMOTE (US) - Yardi experience required

Employer Industry: Healthcare Infrastructure Why consider this job opportunity: - Competitive Base Salary + Annual Bonus - Generous Paid Time Off and Holidays - Employer-matching 401(k) Program + Profit Sharing Program - Student Debt Program – contribution of up to $10,000 towards student loans - Tuition Assistance Program - Comprehensive Medical/Dental/Vision options What to Expect (Job Responsibilities): - Develop and maintain relationships with internal and external stakeholders to achieve strategic business objectives - Provide expert-level technical support for escalated help desk issues - Troubleshoot complex issues and offer solutions within the Yardi Senior product suite - Own and manage high-priority incidents to resolution, ensuring timely communication and tracking - Document, prioritize, and track inquiries in the help desk ticketing system What is Required (Qualifications): - Minimum of 5 years of experience in technical support, help desk, or IT roles, including at least 2 years in a senior capacity - Strong knowledge of the Yardi Senior product suite is highly preferred - Experience with help desk platforms and ticketing systems (e.g., JIRA, ServiceNow, Zendesk) - Bachelor’s degree in computer science, information technology, or a related field, or equivalent work experience - Proficient troubleshooting skills with a solid understanding of web-based applications and general IT systems How to Stand Out (Preferred Qualifications): - Relevant certifications (ITIL, Help Desk Management) are a plus - Agile, Six Sigma, or PMP certification strongly preferred - Strong knowledge and expertise with property management software (Yardi) or experience in the senior housing industry is a plus #HealthcareInfrastructure #TechnicalSupport #HelpDesk #CareerOpportunity #CompetitiveBenefits We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Apply tot his job