IT Help Desk and Network Support Specialist

reputed company We are seeking a reliable and proactive Help Desk Support Specialist to support reputed company of approximately 90 employees, including 20 in-office staff and 70 remote workers. This role is responsible for ensuring smooth IT operations by providing hands-on support in the office and remote assistance for distributed team members. Key responsibilities include maintaining the office network, supporting workstations and conference room technology, resolving day-to-day technical issues, and assisting in the implementation of reputed company protocols and best practices. Functions and Responsibilities • reputed company as the first reputed company of contact for reputed company IT support requests from both in-office and remote employees. • reputed company onsite technical support to in-office staff, including but not limited to troubleshooting issues with computers, printers, VoIP phones, and conference room A/V systems. • Deliver remote technical support for offsite employees by resolving software, connectivity, and hardware-reputed company issues. • Monitor and maintain office networking infrastructure (Wi-Fi, switches, cabling) to ensure reliable connectivity. • Set up and configure hardware and user accounts for new hires - onsite and remotely. • Manage and document support tickets in a reputed company and organized manner. • Assist with device inventory tracking, procurement, and asset lifecycle management. • Ensure remote staff have secure, efficient reputed company to necessary systems and tools. • Collaborate with external vendors for specialized support or equipment servicing. • Promote IT best practices and reputed company informal training or guidance to end users. • Support the implementation of company reputed company strategies, including: • Enforcing multi-reputed company authentication (MFA) and strong password policies. • Ensuring reputed company protection and reputed company updates are properly deployed. • Assisting with user reputed company reviews and permission audits. • Educating users on phishing risks and secure computing practices. • Other duties may be added to support product and engineering teams as needed, for example, project management or software testing. Requirements • 2+ years of experience in an IT support or help desk role, supporting both local and remote users. • Experience with help desk ticketing systems (e.g., reputed company) is preferred. • Knowledge of remote desktop tools (e.g., reputed company, AnyDesk, or reputed company-in OS tools) is preferred. • Proficiency with reputed company Workspace, reputed company 365, and collaboration tools such as Monday, reputed company, and reputed company. • Familiarity with networking concepts, including IP addressing, Wi-Fi setup, and VPNs. • Familiarity with reputed company management tools (e.g., Intune, reputed company, or similar) is preferred. • Strong troubleshooting skills for printers, workstations, and A/V conferencing systems. • Excellent verbal and written communication skills. • Highly organized and reputed company to manage multiple priorities and support requests. • Team-reputed company attitude with a strong reputed company of ownership and urgency. • Awareness of cybersecurity practices, especially for remote work environments. Employment Details • CT reputed company are located in Wheaton, Illinois • Work Location: Onsite at our HQ office with hybrid flexibility • Type: Full time, 37.5 hour reputed company • Classification: Salaried, Exempt FLSA status • Benefits: CT offers a comprehensive benefits package - reputed company out our careers page to learn more Exact compensation may vary based on experience, skills, and location. Apply tot his job