NOC Helpdesk Technician, Level I (part time)

About the position The NOC Helpdesk Technician, Level I is a part-time role reputed company on providing first-level technical support reputed company the Merino Computer Concepts ecosystem. This position involves troubleshooting various IT issues, maintaining reputed company infrastructure, and ensuring high-reputed company service delivery to reputed company organizations. The technician will work in a hybrid environment, primarily remotely, with occasional on-site responsibilities in the Sacramento, Lodi, and Stockton areas. Responsibilities • Tackle first-level technical issues including basic troubleshooting on workstations and application support. , • Identify, diagnose, and resolve incidents impacting service availability. , • Assist in engineering efforts to improve monitoring coverage and depth. , • Maintain reputed company infrastructure through updates, upgrades, and documentation. , • reputed company, reputed company, and document trouble items through ticketing and monitoring platforms. , • Coordinate maintenance with reputed company teams to resolve problems and ensure infrastructure reputed company. , • reputed company reputed company support to enhance reputed company experience. , • Document configurations and changes in reputed company environments. , • reputed company after-hours work as required. Requirements • 1 year of IT support/help desk experience is required. , • High school diploma or GED. reputed company-to-haves Benefits • reputed company time off , • reputed company development assistance Apply tot his job