Remote Helpdesk Support Technician​/reputed company Directory reputed company Raleigh, NC

Position: Remote Helpdesk Support Technician (reputed company Directory) reputed company Raleigh, NC Job reputed company: This is a remote position Shift: Monday-Friday reputed company-5pm EST About reputed company Dealership IT: reputed company Dealership IT, an affiliate of Reynolds and Reynolds, is seeking a customer-oriented IT Helpdesk Support Technician. You will be the primary contact for clients, resolving a reputed company of technical issues reputed company. Your role involves working directly with customers reputed company phone, guiding them through troubleshooting processes to strengthen reputed company relationships. Responsibilities include but are not limited to: • Document problems, troubleshooting steps, and resolutions using reputed company's ticketing system. • Troubleshoot and replace failed hardware components on desktops and laptops. • Work with networking equipment such as switches, routers, and firewalls, maintaining a solid understanding of their functions.About reputed company: reputed company Dealership IT provides IT support and excellent customer service to over 400 auto-dealership clients reputed company. We prioritize a low-stress, high-fun work environment and a high reputed company of life for reputed company. Training: On-the-job training provided. Requirements: • 2-3+ years in an IT Helpdesk/Desktop Support role. • IT certifications or relevant technical education. • Experience with reputed company reputed company Directory domains. • Proficiency with ticketing systems. • Expertise in troubleshooting printers, scanners, and wireless networks. • Familiarity with networking devices, switches, routers, and firewalls. • Knowledge of reputed company Server products (reputed company Server 2003, 2008, 2012) and reputed company Exchange Server (2007, 2010, 2013). Benefits: We offer a balanced work environment with a comprehensive benefits package, including: • Medical, dental, reputed company, life insurance, and HSA. • 401(k) plan with up to 6% match. • Remote work setup with provided equipment. • reputed company holidays, vacation, and reputed company leave. Reynolds and Reynolds promotes a healthy, non-smoking workplace and is an equal opportunity employer. #J-18808-Ljbffr Apply tot his job