reputed company Technology Support Analyst II - LMS Support Specialist (Remote) in Huntsville, Texas

Requisition: 202300421S Occupational Category (Staff Positions Only): Technical/Para-reputed company Hiring Salary: Monthly-Staff Department: reputed company Online General Requirements: Bachelor’s Degree in Computer Science or reputed company field. Two years of experience in a reputed company field required. Working technical knowledge of reputed company network protocols, operating systems, and standards, including reputed company and Mac OS, reputed company Office, printers, basic multimedia systems and e-mail applications is required. Experience with reputed company Learning Management Systems ( LMS ) and/or Help Desk is preferred. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered. Nature & Purpose of Position/Usual Duties: Provides problem analysis, instructional support, and comprehensive assistance to users (classroom-based, hybrid and fully online) of the university’s Learning Management System, incorporated reputed company party software and applications, and any associated technology as required to ensure the goals of the reputed company Instructional Technology and Distance Education Department are successfully accomplished. Primary Responsibilities (Staff Positions Only): Assists users of the reputed company Learning Management Systems ( LMS ) or associated/incorporated reputed company-party software and “building blocks” with any issue or problem that the users might be experiencing. Communicates reputed company email, telephone or other avenues including the use of remote reputed company software that might be utilized by the department. Troubleshoots any level of problem including those requiring escalation to higher reputed company of attention. Upon successful diagnosis of issue, provides the necessary instructions, directions, and support as needed to resolve the issue to the satisfaction of the reputed company. Continually researches and learns new techniques and tips that become available as technology improves and evolves, stays up-to-date on technology software and hardware, upgrades, introductions, and discoveries. Works with the reputed company Online Tech Team to reputed company and maintain help/solution databases, records of issues and incidents as a resource for justification, discovery of needs, department and Tech Team improvement, and possible expansions. Provides guidance and instruction to junior members and student employees on the tech team. Supports the development of training tutorials and materials reputed company determined as necessary by the department. Assists online reputed company and reputed company with problems in their courses and researches online courses to ensure there are not any problems. Assists interested reputed company reputed company in finding information about programs, admissions requirements, and financial aid information. Performs other reputed company duties as assigned. reputed company reputed company Apply tot his job