Assistant, Travel Services Admin (Remote Opportunity)

About the position Responsibilities • Monitor Travel Services Coordinator statuses within Genesys Cloud. • Distribute Daily Tasks and Assignments to Travel Services Coordinators. • Regularly send empowerment communications and emails to Road Scholar participants. • Review Travel Services Coordinator attendance records and communicate absences to Travel Services management team. • Process Participant Information Forms (PIF) cases within Salesforce. • Run a variety of call quality monitoring reports including: Edit Report, Initial Call Needed Report, Multiple Gateways Report, and the Completed - No Billing Report. • Populate ad hoc Travel Service Coordinator statistical data for department managers. • Coordinate Pre/Post Hotel Changes for Road Scholar Participants. • Make updates to Travel Services Coordinator Resources within systems like InRoad and Spekit. • Manage Amadeus queue sorting and processing. • Other administrative tasks as assigned. Requirements • 1 year related office or administrative experience. • High attention to detail and accuracy. • Effective time management, including meeting important deadlines. • Strong written and verbal communication skills. • Ability to take on new tasks and learn new skills and systems. • Demonstrate professionalism and teamwork in all daily tasks. • Be self-motivated and results driven. • Knowledge of Microsoft Office Suite, Including Outlook, Word, and Excel. • Ability to work in a remote environment. Benefits • Medical, Dental and Vision Insurance • 20 days PTO annually • Paid shutdown between Christmas and New Years! • Ability to work remote! • Paid Holidays (14) • Retirement Plan with a company match up to 5% • Identity Protection • Unlimited On-line Training Apply tot his job Apply To this Job