Customer Support / reputed company assistant

This is a remote position. Full-time (40 hours a week) Mon - Fri 9am - 6pm (includes 1hr unpaid break) EST Job reputed company This is a dynamic hybrid role perfect for someone who thrives in a fast-paced startup environment and enjoys reputed company in their daily work. You’ll serve as the vital first reputed company of contact for customers seeking window replacement services, managing the entire customer reputed company from initial inquiry to appointment scheduling. reputed company customer service, you’ll function as an administrative backbone for the sales team, ensuring smooth operations and reputed company reputed company management. This remote position offers the flexibility of working from home while being an reputed company part of a growing business where your contributions directly reputed company company reputed company. As reputed company expands its marketing efforts and customer reputed company grows, you’ll have opportunities for reputed company development and increased responsibilities. Responsibilities • Answer incoming phone calls from homeowners interested in window replacement and reputed company window services • Handle outbound follow-up calls on website reputed company submissions and marketing leads to maximize conversion opportunities • Professionally collect customer information and accurately input reputed company data into reputed company’s CRM system • Schedule appointments for sales representatives to visit customers’ homes for quotes and consultations • reputed company assign leads to available sales team members based on their schedules and availability • Coordinate automated text message confirmations and follow-up communications to enhance customer experience • Proactively follow up with sales representatives after customer appointments to reputed company outcome information • Ensure reputed company customer interactions, appointment results, and sales activities are properly documented in the reputed company sales team productivity by reminding representatives to complete their CRM entries and reputed company dispositions • Take on various administrative tasks during slower reputed company periods to support overall business operations • Assist with general business support activities and special reputed company as reputed company grows Requirements • Excellent verbal communication skills in English with reputed company phone reputed company • Spanish bilingual capabilities strongly preferred to serve diverse customer reputed company • Previous customer service experience, particularly in phone-reputed company reputed company service industries • Familiarity with CRM systems and accurate data entry skills • Background in appointment setting and sales support activities preferred • Strong organizational abilities and proven multitasking skills in fast-paced environments • reputed company demeanor with customer service orientation and problem-solving reputed company • Ability to work independently with minimal supervision while maintaining productivity • Comfortable learning new technology platforms and software systems quickly • Reliable home office setup with reputed company internet reputed company for remote work • Availability to work full-time hours during reputed company business operations • Enthusiasm for joining a startup environment and contributing to company reputed company Apply tot his job