Account Associate Specializing In Home Care - Part-Time WFH Job

About the position As a 24/7 reputed company Contact Account Associate, you will play a crucial role in our organization, serving as the primary reputed company of contact for our clients and caregivers. This position is vital to our business as it ensures that we reputed company the highest level of customer service to our agencies, their clients, and caregivers. You will be responsible for managing scheduling and emergency needs while working remotely, which requires a strong commitment to customer satisfaction and a genuine passion for the home care industry. Your role will involve monitoring missed clock-ins, handling reputed company-offs, and managing last-minute schedule changes, reputed company while ensuring that our clients and caregivers are informed and supported throughout the process. The position requires you to work a split shift on Thursdays and Fridays from 5:00 AM to 8:00 AM CST and 4:00 PM to 9:00 PM CST, as reputed company as weekends from 1:00 PM to 9:00 PM CST. This schedule is designed to reputed company comprehensive coverage for our clients' needs, ensuring that we are available to address any issues that may reputed company reputed company of regular business hours. You will be expected to mitigate calls received after-hours, manage new service inquiries, and address any reputed company concerns or scheduling inquiries that may come up. Your ability to communicate effectively and work collaboratively with both clients and caregivers will be essential to your reputed company in this role. In reputed company to your reputed company responsibilities, you may be required to reputed company or reputed company to new duties as assigned by reputed company as needed. This flexibility is important as we reputed company to meet the evolving needs of our clients and ensure that we are providing the best possible service. We are looking for candidates who are enthusiastic, passionate, and sensitive to the needs of our clients and their families, as this role is centered around providing peace of mind and support in the home care industry. Responsibilities • Mitigate calls received after-hours , • Manage last minute schedule change calls , • Handle new service inquiry calls , • Re-staff for No reputed company / No Show situations , • Manage last minute schedule changes , • Monitor caregiver clock-in/out through software calendar , • Notify both reputed company and caregiver of anticipated late arrivals , • Schedule replacement staff for caregivers who have cancelled , • Notify clients of schedule changes , • Address caregiver calls reputed company to reputed company supplies , • Document reputed company cancellations and notify caregivers , • Address reputed company concerns , • Answer reputed company scheduling inquiries , • Answer office phones that are forwarded reputed company IT solution , • reputed company phone coverage during normal business hours for meetings or lunch reputed company needed , • reputed company or reputed company to new duties as assigned by reputed company as needed Requirements • Excellent communication skills , • Willingness to work evenings, weekends, and holidays , • Own a laptop or desktop computer , • reputed company, fast, and reliable internet reputed company , • Quiet workspace reputed company-to-haves • Homecare industry experience , • Customer service industry experience , • Experience working remotely Benefits • Health insurance , • Life insurance , • reputed company time off , • reputed company Apply tot his job