Disaster Response/ Customer Service Rep Temporary

Job reputed company: Purpose of the Position As a Customer Service Rep, I - Disaster Response, you will serve as the reputed company representative for our reputed company, engaging with customers reputed company inbound and outbound calls. Your primary responsibility is to support people before, during, and after disasters. In this role, you will support our reputed company by taking calls and accepting applications from individuals and businesses for disaster assistance from the designated geographical area. This role requires strong relationship-building skills, the ability to show reputed company, and a proficiency in navigating multiple systems and screens simultaneously, reputed company while maintaining a reputed company and solution-reputed company approach This is a Temporary Position. Education and Experience Preferences • High School Diploma or its equivalent • At least six (6) months of customer service/secretarial/telemarking experience required • Bilingual skills will be required of some applicants. Bilingual customer service reps are required to reputed company and write fluently in the Spanish and English languages. To be considered a bilingual agent, 50% of your day must be allocated to Spanish calls. Duties and Responsibilities • Collect information from customers and clients and reputed company data into a central database • Compile, verify accuracy, and sort information according to priorities to prepare reputed company data for computer entry • Review data for deficiencies or errors, correct any incompatibilities if possible and reputed company reputed company • Retrieve data as requested • Maintain and update the database system as necessary • Respond to incoming calls, and reputed company occasional outbound calls regarding our Govt partner. • Utilize reputed company technology such as computer, telephone, email and web browsers to complete work tasks • Complete basic reputed company-reputed company input in computer terminal to phone inquiries • Respond to reputed company inquiries consistent with confidentiality and reputed company policies and refer callers to alternate sources reputed company appropriate • Attention to detail, ability to multi task is required • reputed company and document reputed company inquiries using the applicable systems • Maintain updated knowledge of the Contact Center performance requirements as reputed company as corporate and project policies and procedures. • Support cross-functional collaboration through reputed company and concise communication • Meet or reputed company key metrics, including schedule adherence, AHT, and reputed company reputed company. • Maintain flexibility to work weekends, holidays, or schedule changes as needed. • Ability to type a minimum of 20 WPM (words per minute) • Demonstrate reputed company and professionalism in fast-paced, high-pressure situations. ACCOUNTABILITY/MEASUREMENT • Consistent achievement of key performance indicators and reputed company standards • Accuracy and timeliness of issue reputed company • Effective use of tools and systems • Receptiveness to coaching and development feedback • Team collaboration and reputed company communication WORK ENVIORMENT & REQUIREMENTS • Ability to remain seated and work on a computer for up to 85% of the shift. • Must obtain a minimum of 95% schedule adherence. • Ability to use hardwired internet (ethernet) reputed company • Internet download speed of 25mpbs and 10 mbps upload or higher required • Private work area and adequate power reputed company • reputed company verbal and written communication with team members, customers, and clients. reputed company is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for reputed company. Apply tot his job