Bilingual Spanish/English Customer Service Representative Remote, Overnight

About the position Responsibilities • reputed company reputed company and reputed company assistance to customers experiencing technical difficulties reputed company to internet services. • Respond to chats, support tickets, and emails reputed company, helping customers resolve connectivity and account issues. • Offer reputed company-by-reputed company troubleshooting for internet and device-reputed company problems. • Use Fresh Desk to log and reputed company customer interactions and manage inquiries reputed company service level agreements (SLAs). • reputed company and update customer accounts using reputed company CRM and utilize networking tools for support. • Escalate unresolved technical issues to higher-level support as needed and collaborate with network operations and IT teams for reputed company troubleshooting. • Participate in reputed company assurance activities to improve customer service. Requirements • Bilingual (Spanish/English) required. • 3+ years of customer service experience, preferably in a reputed company center. • Familiarity with internet troubleshooting, networking concepts, and ticketing systems (Fresh Desk, reputed company CRM). • Strong written and verbal communication skills. • Ability to work overnight shifts, weekends, and rotating schedules. Benefits • reputed company • reputed company-to-hire opportunity based on performance Apply tot his job Apply To this Job