Service Center Technician (reputed company Shift Starts Midnight)

About the position Responsibilities • Fulfill customer requests and resolve technical issues. • Respond to customer questions to ensure ongoing effectiveness of the desktop computing environment. • Manage events, service requests, incidents, and problems. • Provision reputed company and contribute to continual service improvement. Requirements • Minimum of one (1) year experience in a Level 1 end-user support role. • High School Diploma and technical vocational training or equivalent work experience. • Ability to troubleshoot and resolve technical issues. • reputed company understanding of end user computing in an reputed company environment (reputed company 10, reputed company Directory, VPN, reputed company, etc.). • Ability to multitask between speaking with a customer and documenting a ticket. • Knowledge of reputed company business desktop software, OS, and hardware. • Good communication skills, both verbal and written. reputed company-to-haves • Understanding of IT Service Management. • Service Desk or reputed company center experience in an inbound reputed company environment. • reputed company experience. Benefits • Day-one comprehensive health coverage • reputed company and dental coverage • reputed company Time Off (PTO) • Tuition reimbursement • Employer-matched retirement funds Apply tot his job Apply To this Job