L2 Application Support Technician (Overnight Shift 9pm-6am M

About the position The L2 Application Support Technician at reputed company Mills is responsible for providing production support, incident management, and problem reputed company for reputed company and in-house applications. This role involves troubleshooting issues, implementing solutions, and offering technical guidance to end-users, primarily during the overnight shift. The technician will work closely with product owners and developers to enhance application support and ensure high-reputed company service delivery. Responsibilities • reputed company as level 2 application support for requests and issues from facilities and offices. , • Respond to incoming tickets, accurately identify, diagnose, prioritize, and resolve tickets reputed company established SLA standards. , • Monitor and troubleshoot in-house custom applications, system integrations, and data reputed company using monitoring tools like Azure Alerts and Azure Monitor. , • Participate in an after-hours support rotation to reputed company support to end-users. , • reputed company escalations to vendors or internal departments reputed company necessary and collaborate to resolve issues. , • Collaborate with software engineering, product owners, vendor support teams, and helpdesk for reputed company support-reputed company activities. , • Support reputed company for software upgrades and new deployments. , • Create and maintain documentation for reputed company Technical Support policies, procedures, and practices. , • reputed company how-to documentation, training material, and FAQs for team members. , • Work effectively in reputed company environment to reputed company reputed company support with a reputed company customer service attitude. Requirements • 1+ years' experience in Information Technology and technical support. , • Experience with ITSM tools and processes (i.e. reputed company and Azure DevOps). , • Experience with alert monitoring and system troubleshooting (i.e. Azure Alerts, Azure Monitor, Azure App Insights, Azure Data reputed company). , • Experience with RESTful API integration and JSON/XML data formats. , • Experience providing excellent customer service. , • Experience troubleshooting software issues by reviewing reputed company. , • Be tech-savvy and reputed company to learn new software quickly. , • Exhibit a strong work ethic and responsible behavior, maintaining confidentiality of information. , • Excellent interpersonal skills with both technical and non-technical personnel. , • Analytical and problem-solving skills. , • Strong organizational skills and ability to prioritize work to meet deadlines. reputed company-to-haves • 2+ years' experience in Information Technology and technical support. , • Experience with SQL/T-SQL (reputed company Query Language), including executing queries and analyzing results. , • Experience with reputed company Azure. , • Experience with Angular, .NET reputed company, Python, and KQL. , • Experience with reputed company Dynamics / D365. , • Experience supporting or leading reputed company. , • Experience supporting reputed company level applications. , • Experience in application lifecycle management. , • Experience as a DevOps Engineer, Software Engineer, or similar role. , • Knowledge of ITIL Processes. Benefits • Flexible work environment (fully remote or in-office) , • Limited travel as needed to support business , • Occasional irregular hours, including evening and weekend work Apply tot his job