Customer Service - Practice Management Software Support

Are you passionate about helping others, solving problems, and making a real impact in the healthcare industry? Do you thrive in a fast-paced, client-focused environment where every day brings new challenges and opportunities to learn? If so, we'd love for you to join our team as a Medical Billing Practice Management Support Representative. Why You'll Love This Role As a PM Support Representative, you'll be the go-to expert for our clients, ensuring they have the best experience using our practice management software. You'll help troubleshoot issues, provide guidance, and work alongside a collaborative team that values problem-solving, innovation, and customer success. What You'll Be Doing Client SupportProblem-Solving • Be the first point of contact for clients, answering calls and managing support tickets. • Listen carefully to understand client concerns and provide clear, effective solutions. • Keep clients updated throughout the troubleshooting process, ensuring transparency and trust. • Test system functionality to confirm issue resolution before closing tickets. Continuous LearningTeam Collaboration • Share client feedback and enhancement requests with our product team to improve the software. • Stay up to date on software updates and new features. • Participate in testing new releases and contribute to quality assurance efforts. • Mentor team members and become a Subject Matter Expert (SME) in key product areas. A Culture of Excellence • Communicate clearly and professionally with clients and teammates. • Stay engaged with company updates, training, and new initiatives. • Work with a team that values respect, collaboration, and personal growth. • If remote, attend an annual one-week visit to our corporate headquarters. What You Bring to the Team • Expertise in Medical Billing - You have at least three years of experience and understand billing concepts and terminology. • Problem-Solving Mindset - You enjoy troubleshooting and researching to find the best solutions. • Strong Communication Skills - You can clearly explain technical details in a way that clients understand. • Tech-Savviness - You're comfortable navigating Google Docs and learning new software tools. Join us to work in a collaborative, supportive environment where innovation and customer success are valued. You'll have the opportunity to learn, grow, and develop into a leader in your field. Apply tot his job