Bilingual Medical Client Service Rep

Bilingual Customer Service Representative - Remote Job at Teleperformance USA, Arizona Teleperformance USA Arizona Job Description Category: Customer Service/Support About TP: TP is a global, digital business services company. We deliver advanced, digitally powered services to help top brands streamline their operations sustainably. With over 500,000 passionate employees speaking more than 300 languages, our global presence supports our communities, clients, and the environment. Benefits include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k, etc.) Paid Time Off Employee wellness and engagement programs TP and You: We blend high-tech and high-touch approaches with industry expertise to simplify, accelerate, and secure people's lives. As a customer service representative, you will handle inquiries, resolve issues, and provide excellent service, working in a collaborative environment. Note: Currently, TP offers employment only to residents in specific states listed in the description. Your Responsibilities Handle customer inquiries with care and innovation Provide excellent service through active listening Maintain confidentiality of customer information Resolve issues proactively on the first call Communicate appropriately and de-escalate when necessary Track call information for reporting Provide feedback on call issues Upsell when appropriate We seek fearless individuals who are bilingual (English and Spanish fluent), able to work remotely, with at least 6 months of customer service experience, and other qualifications listed in the description. Work from Home Requirements: Internet speed of at least 15 Mbps download and 5 Mbps upload No satellite, mobile data hotspots, P2P, or VPN connections Proof of internet speed Quiet, clean workspace Join our TP Family! We value a supportive, inclusive, and diverse workplace that promotes happiness and work-life balance. TP is an Equal Opportunity Employer. #J-18808-Ljbffr Itlearn360 Apply tot his job