Remote Part-Time Patient Care Coordinator

About the position Responsibilities • Schedule patient appointments based on customer contracts and provider availability across platforms including EMR and proprietary software • Contact insurance carriers to verify a patient's insurance eligibility, benefits and requirements • Ensure collection of patient payments according to practice fee schedules • Demonstrate and apply knowledge of HIPAA regulations, high proficiency of general office procedures and workflows • Manage multi-platform integration and adherence in all practice workflows • Clearly document all communications and contacts with providers, patients and personnel in standardized documentation and messaging • Perform patient call backs, maintain clear and concise communications with patients • Maintain provider schedules and templates according to availability • Ensure any charting and appointment needs for meaningful use adherence are conducted within workflows as required • Communicate with technology, product and other departments as needed for issues, concerns or workflow development • Contact and communicate with referring and referred providers • Ensure billing processes are consistent, well-documented and submitted in a timely manner Requirements • Experience in a physician practice, call center and/or large health institution - required • Experience managing direct reports in a medical setting - required • An understanding of all pertinent federal and state regulations, including HIPAA and OSHA • Excellent computer skills including Microsoft Office/G-suite and Internet use • Detail oriented with excellent organizational skills • Plans and prioritizes to meet deadlines • Excellent customer service skills; communicates clearly and effectively • Ability to multitask and remain focused while managing a high-volume, time-sensitive workload • Knowledge of computer-based data management programs and information systems, as well as medical records and EMR/EHR technology • Excellent verbal and written communication skills Nice-to-haves • Familiarity with cloud based EHR programs • Awareness of trends and evidence regarding overweight & obesity • Open and honest receptivity to cultural diversity • Willingness to provide feedback to our team regarding our programs in support of continuous quality improvement • Understanding of service quality and how it is measured Benefits • Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability • Additional voluntary benefits • EAP program • Commuter benefits • 401K plan • Paid Sick Leave • Holiday pay Apply tot his job Apply To this Job