Partner Now Assist Program Manager/AUSTIN, TX ( Remote )-2 Months Contract

Title: Partner Now Assist Program Manager ( Remote ) Location: AUSTIN, TX Duration: 2 months This is a Remote position. Duties: Overview: We are looking for a highly motivated program manager to support our growing Global Partnerships & Channels (GPC) Partner Success Team in efforts to accelerate the scale the success of our partner ecosystem. You will be joining a fast-paced, high-growth organization that is delivering against one of ServiceNow biggest priorities - Generative AI. Key Responsibilities: • The ideal candidate will be responsible for overseeing the status and operations of customer adoption engagements and establishing a centralized process for cross-functional teams on partner-led engagements • Orchestrate program execution, coordinate resources and deliverables across multiple workstreams and manage cross functional stakeholders • Develop and report key metrics around partner engagement with accounts that have purchased and implemented Now Assist • Create presentations, playbooks, and other deliverables that summarize key findings, recommendations, and go-forward strategy • Build processes, templates, training artifacts, internal KBs, and SOPs for program execution and reporting for internal operational stakeholders • Execute change management initiatives to ensure successful cross-organizational adoption of new processes • Develop and implement processes for capturing feedback, learnings, and enhancements identified during customer engagements Hiring Manager Notes: • Based on the job description, what are the must have non-negotiable items that a candidate must have to be successful in this role? The ability to communicate and work collaboratively with a variety of teams and personalities is essential Experience working in Partner Ecosystem (understanding partner GTM and process) • Does this position have the opportunity to extend beyond the initial contract or convert to FTE? TBD. Likely update prior to EoY. • What is the work schedule for this position? 40 hours typical working days (8am-5pm) • What will the interview process look like? Interview with me and potentially 1 other person on the team Skills: Qualifications: • 5+ years of professional experience in program management or strategic operations is required • The ability to communicate and work collaboratively with a variety of teams and personalities is essential • Demonstrated track record as a strategic thinker - able to work in the details and grasp the 'big picture' • Energetic self-starter with a proven track record for getting things done in a high-growth environment • Focused on results, and able to identify the few key things that matter and drive action to see improvements Apply tot his job