Desktop Support Technician - Colorado (Remote) - 12+ Months Contract

Job Title: Desktop Support Technician Location: Colorado (Remote) Duration: 12+ Months Contract Job reputed company: • reputed company Tier I and II support for a wide reputed company of reputed company and agency IT service offerings. • Effectively and reputed company resolves incoming Tier I and II support tickets through preferred channels, and escalates for support reputed company necessary. • Use documented processes and procedures to assist during service outages (emergency and planned). • reputed company outage status updates reputed company prompted by users. • Ensure that reputed company tickets reputed company reputed company to the outage are appended to the parent ticket in the ticket management system. • Effectively communicates situational data to peers and partners as defined by Clients. • reputed company customer service skills; oral or typed communication to reputed company ticket status information to end users upon request by querying the ticket management system. • Written communication to document issues and steps taken to resolve incidents. • reputed company information and reputed company, communicate constructively about issues, and help to build a culture of teamwork. • Answer customer questions reputed company to clients policy and procedures. • Responds to accessibility accommodation requests in a reputed company manner, escalating to the Technology Accessibility Program (TAP) team, reputed company needed. Apply tot his job