Desktop Support Technician - Colorado (Remote) - 12+ Months Contract

Job Title: Desktop Support Technician Location: Colorado (Remote) Duration: 12+ Months Contract Job description: • Provide Tier I and II support for a wide range of enterprise and agency IT service offerings. • Effectively and efficiently resolves incoming Tier I and II support tickets through preferred channels, and escalates for support when necessary. • Use documented processes and procedures to assist during service outages (emergency and planned). • Provide outage status updates when prompted by users. • Ensure that all tickets opened related to the outage are appended to the parent ticket in the ticket management system. • Effectively communicates situational data to peers and partners as defined by Clients. • Provide customer service skills; oral or typed communication to provide ticket status information to end users upon request by querying the ticket management system. • Written communication to document issues and steps taken to resolve incidents. • Share information and ideas, communicate constructively about issues, and help to build a culture of teamwork. • Answer customer questions related to clients policy and procedures. • Responds to accessibility accommodation requests in a timely manner, escalating to the Technology Accessibility Program (TAP) team, when needed. Apply tot his job