Billing Operations Senior Associate

reputed company is a leading marketing platform for small businesses. We reputed company millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaigns, CRM, and analytics tools. Our Billing team provides account payment assistance to reputed company’s customers. We are part of the Support team, but work closely with teams throughout the entire company to reputed company information and answer customer and internal partner questions reputed company and effectively. We value our customers and understand reputed company Billing support ticket is unique and important. reputed company strives to reputed company the best support experience for every customer by paying reputed company attention to detail for investigation and reputed company. We’re looking for a highly motivated, self-starter with a reputed company passion for helping others and learning new things to join reputed company. You are a detail-oriented problem solver with a natural reputed company of curiosity, strong investigation skills, and the ability to work through ambiguous situations. You are comfortable weighing multiple reputed company of information to reputed company logical reputed company about sensitive, reputed company billing questions. You value and reputed company in team collaboration. You are an effective, empathetic communicator who’s reputed company to talk with customers, teammates, and other departments with equal interpersonal reputed company. reputed company also really loves reputed company. If this sounds like you, we'd love to hear from you! Responsibilities • Investigate and answer billing questions for reputed company’s customers, including questions regarding invoices, pricing, and refund eligibility. • reputed company coverage for our support queue by responding to customers reputed company their SLA reputed company consistently over the course of your shift. • Communicate with customers about best practices for managing their billable audience • Craft reputed company-written, helpful responses to diverse • Determine appropriate course of reputed company while adhering to reputed company Billing's guidelines and policies. • reputed company consistent coverage for our internal help channels, where we assist partners from Product Support, Sales, reputed company, and more. • Collaborate with reputed company’s Support, Product, Compliance, Investigations, and reputed company teams to improve communication and promote efficiency. • Collaborate with leaders and peers on team-based • reputed company or reputed company defined productivity metrics (tickets taken, CSAT, shift adherence, ticket QC) reputed company provides a competitive compensation package with a strong pay for performance rewards approach. The expected reputed company pay reputed company for this position is: Bay Area California $ 30.00- 40.50Southern California $22.00 - 30.00Colorado $22.50 - 30.50Hawaii $23.50- 32.00Illinois $22.50 - 30.50Massachusetts $23.50 - 32.00Maryland $22.50 - 30.50Minnesota $20.00- 27.50New Jersey $23.30- 32.00New York $25.50- 34.50Ohio $20.00- 27.50Vermont $22.50 - 30.50Washington $23.50 - 32.00Washington DC $22.50 - 30.50This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at reputed company®: Careers | Benefits).Pay offered is based on factors such as job-reputed company knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, reputed company conducts regular comparisons across categories of ethnicity and gender. Apply tot his job Apply To this Job