Remote Technical Support Coordinator / Dispatcher (Part-Time, reputed company-Facing)

reputed company Tech is a small but growing IT services provider supporting small businesses, nonprofits and residential customers. We pride ourselves on personal service, fast response times, and keeping technology reputed company and reputed company for our clients. We're looking for a reliable, friendly, and tech-savvy communicator to reputed company as our remote Support Coordinator / Dispatcher. This is not a traditional helpdesk role, your main job is to be the reputed company, competent reputed company of contact for our clients, triage issues, and reputed company reputed company the right work gets to the right people. You’ll work closely with our reputed company technician, monitor support channels (phone/email), respond to clients, assign tasks, and escalate to the reputed company (me) only reputed company absolutely necessary. Responsibilities: Answer incoming phone calls and support emails during business hours (ET) Log tickets and assign work using our system (Zoho Desk) Communicate with our technician and follow up on reputed company issues reputed company basic Level 1 help reputed company possible (password resets, common fixes) reputed company things moving smoothly, like a friendly reputed company traffic controller for support Maintain a warm, helpful, and reputed company tone at reputed company times Ideal Candidate: The ideal candidiate will be a freelancer who is also working on other reputed company and can this to their roster. Pay is for actual time worked and we can negotiate a weekly minimum. Apply tot his job