Marketing Representative, Pre-Arrival

About the position As a Marketing Representative, Pre-Arrival, you will be responsible for providing exceptional customer service while booking qualified timeshare tours for our owners and guests. This position offers a flexible schedule, including weekends and holidays, and may allow for remote work depending on business needs and performance standards. Responsibilities • Contact Owners and guests through multiple touch points, such as outbound calls and email to offer the opportunity to preview Hilton Grand Vacations property through a direct booking of timeshare appointments prior to the guest arrival. , • Manage call list provided and make required number of outbound phone calls per day to meet production requirements. , • Sell local tours and activities while performing exceptional vacation planning concierge services. , • Promote HGV Ultimate Access events. , • Proactively work with management to resolve any customer-related challenges that may arise. , • Complete other administrative duties and tasks, as assigned by management. Requirements • High School Diploma/GED , • Able to work flexible schedules including mornings, evenings, weekends and holidays , • Minimum 1 year of customer service experience , • Thorough understanding of the local area, restaurants, sightseeing, locations, directions, and optional tours , • Excellent verbal and written communication Nice-to-haves • Previous sales related call center experience or timeshare experience , • Previous tours and activity or concierge service experience Benefits • Pay rate is $17 per hour, plus commission & bonuses governed by a compensation plan. , • Targeted annual earnings of $100,000 per year, with some Team Members earning substantially more based on their individual performance. , • Medical, Dental, and Vision insurance from Day One , • 401k plan with company match , • Life insurance , • Company stock purchase program , • Team Member Travel Program with discounted rates at properties around the globe , • Generous Paid Time Off Program , • Paid Sick Days , • Team Member Recognition and numerous learning and advancement opportunities Apply tot his job