Temporary Team Lead - Remote

About the position As a Temporary Team Lead at TTEC, you will play a crucial role in leading a remote team to achieve performance goals while ensuring a high-quality customer experience. This position involves motivating and mentoring team members, managing various tasks and projects, and serving as the first-line manager for associates. You will report to the Service Delivery Manager and be responsible for fostering a performance-driven culture within your team. Responsibilities • Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects. , • Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks. , • Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed. , • Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes. , • Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy. Requirements • Associate degree, technical school, or equivalent work experience. , • Promote a performance-driven culture and always work towards reaching for amazing, mentor and inspire others. , • Utilize time management skills and manage priority tasks. , • Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks. , • Customer-focused mindset. , • Comfortable with computer systems. Nice-to-haves Benefits • Supportive of your career and professional development , • An inclusive culture and community minded organization where giving back is encouraged , • Paid time off (PTO) , • Wellness and healthcare benefits Apply tot his job Apply To this Job