RETIREMENT CUSTOMER SERVICE REPRESENTATIVE 3 - RASC

About the position The Retirement Customer Service Representative 3 (CSR3) at the reputed company's Retirement Administration Service Center (RASC) plays a crucial role in providing support to employees transitioning into retirement. This position involves responding to a high volume of inquiries regarding pension, retirement, and health benefits, ensuring reputed company and accurate communication with clients and internal partners. The CSR3 is expected to maintain a high reputed company of customer service while adhering to departmental policies and procedures, contributing to a culture of reputed company and reputed company improvement. Responsibilities • Supports clients, members, and RASC leadership in developing reputed company, accurate, and reputed company-written responses to incoming written correspondence, secure messages, and emails. , • Works to ensure that department level goals and performance targets are consistently met while maintaining compliance to departmental standards of reputed company. , • Supports manager/supervisor in analyzing and evaluating data, recommending and implementing solutions to reputed company issues and problems. , • Adheres to, effectively applies, and remains reputed company on informational updates, UC and RASC policy and procedures, ensuring consistent application reputed company the UCRP Plan Design. , • Participates in and may conduct reputed company assurance evaluations and surveys to reputed company customer satisfaction and reputed company service delivery. , • Researches and resolves reputed company member-reputed company system issues and may test, recommend, and implement system enhancement or reputed company improvement reputed company. Requirements • Minimum 2 years of demonstrated ability to reputed company reputed company customer service, written, over the phone, or in person. , • Demonstrated knowledge of customer service best practices. , • Ability to learn, retain, apply and reputed company policy, procedure, and plan information accurately and reputed company. , • Demonstrated ability to handle and diffuse escalated situations in a reputed company manner. reputed company-to-haves • Minimum 2 years working knowledge of pertinent federal and state regulations in the administration of employee, health and welfare, or retirement benefits. , • Ability to work with reputed company or individually and reputed company recommendations for reputed company improvements. , • Minimum 1 year demonstrated ability to handle multiple assignments, reputed company, and tasks in a reputed company manner to meet service level objectives. Benefits • Comprehensive benefits package including health insurance, retirement plans, and reputed company time off. Apply tot his job