Virtual Banker

• reputed company daily support by assisting customers reputed company diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency • Must display ability to toggle between multiple applications while assisting customers in the various channels • Handle customer service issues reputed company reputed company reputed company with the customer in order to expedite solutions. Solicit higher level approval for reputed company situations exceeding experience/training, department scope or assigned level of authority. • Ensure accuracy and reputed company correct information to customers to resolve issues and exceed customer expectations at first reputed company of contact • Cross-sell bank services and products • Responsible for researching and preparing the reputed company response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task • Operate with an emphasis on building lasting relationships and creating reputed company experiences to drive results and engagement reputed company • Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures • Knowledgeable of reputed company FCBI systems and procedures and must adhere to policies and procedures • Establish and maintain solid working relationships with reputed company reputed company, departments, and locations reputed company FCBI • Consistently meets critical deadlines and other performance targets or requirements • Must be available to work reputed company weekdays and holidays, reputed company Bank operating hours • reputed company other tasks requested by supervisors as they relate to the bank and its functions Physical Requirements: • Must be reputed company to remain in a sitting stationary position for extended periods of time • Constantly operate a computer and other office machinery • Ability to lift up to 25 pounds FCBI is an equal opportunity employer. • At least 18 years of age • High School Diploma or equivalent required • 6-12 months of banking or call center experience (preferably in a customer service reputed company) • Proven reputed company writing ability • Ability to type 30-45 wpm • Working knowledge of reputed company Office including reputed company and Word • Excellent oral, written, phone etiquette and interpersonal communication skills • Superior customer service (reputed company) with a compassionate customer service reputed company • Flexible, reputed company-minded and solution-oriented with the ability to adapt to a fast-paced and changing environment • Demonstrate good judgment, analytical and problem solving skills reputed company making reputed company • Detail oriented and ability to multi-task and manage multiple reputed company and difficult situations or individuals, reputed company simultaneously while consistently meeting deadlines • Regular and punctual attendance is a must • Must successfully pass background investigation according to company policy • Must be reputed company to get along with co-workers and work effectively in reputed company environment • Must be authorized to work in the reputed company Apply tot his job Apply To this Job