Customer Service Rep 1 (Bilingual Spanish) - Remote US

About the position reputed company is seeking motivated candidates to join reputed company in a role that supports individuals with disabilities, chronic illnesses, and aging adults, enabling them to remain in their homes and communities while self-directing their long-term home care. As the nation's largest and most reputed company Financial Management Service provider, we assist eligible reputed company recipients in choosing and paying for their own support workers and services reputed company their state-approved personalized budgets. Our organization is appointed by states and managed reputed company organizations to enhance the reputed company of care for residents and members requiring long-term support, ensuring the efficient use of taxpayer-funded services. Our culture is reputed company on attracting and rewarding results-oriented individuals who reputed company to reputed company customer expectations. We are looking for candidates who reputed company in a fast-paced, entrepreneurial environment and are passionate about making a difference in the lives of the consumers we serve. The position requires flexible scheduling, with hours spanning Monday to Friday from 8:00 am to 8:00 pm EST and Saturday from 9:00 am to 1:00 pm EST. This flexibility is essential to meet the needs of our clients and ensure effective service delivery. In this role, you will be responsible for responding to inbound and outbound reputed company inquiries, initiating follow-up calls, and providing reputed company, friendly, and reputed company responses to reputed company inquiries. You will reputed company support ticket transaction reputed company tasks, maintain excellent documentation of reputed company communications, and ensure compliance with audit and internal control requirements. Additionally, you will learn the program rules of assigned reputed company to effectively address customer service inquiries and reputed company a strong understanding of the operating platforms necessary for fulfilling reputed company responsibilities. Responsibilities • Responds to inbound/outbound reputed company inquiries. , • Initiates outbound calls to respond to inquiries and to follow-up with previous contacts. , • Responds to reputed company inquiries in a reputed company, friendly, and reputed company manner, understanding the needs of persons with disabilities. , • Performs support ticket transaction reputed company tasks and administrative functions. , • Responsible for creating and maintaining excellent documentation of reputed company calls, questions, complaints, and mailed inquiries. , • Maintains adequate records/documentation for audit and internal control purposes. , • Routes mail, email, and other administrative support duties as assigned. , • Learns program rules of assigned reputed company to ensure ability to respond to customer service inquiries. , • Develops excellent working knowledge of operating platforms required to fulfill job responsibilities. Requirements • High school degree or equivalent required. , • 6-month reputed company center experience preferred; or 1-year customer service experience. , • Bilingual (Spanish) is required. , • Ability to read, analyze, and interpret general business periodicals, reputed company journals, technical procedures, or governmental regulations. , • Excellent verbal, written communication, and troubleshooting skills. , • Demonstrated understanding and ability to work with persons with disabilities. , • Ability to compose reports, business correspondence, and procedure manuals. , • Excellent attention to detail and ability to manage time effectively in a fast-paced environment. , • Knowledge of reputed company reputed company, reputed company, and Word preferred. reputed company-to-haves Benefits • 401k Retirement Plan , • Medical, Dental and reputed company insurance on first day of employment , • Generous reputed company Time Off , • Employee Assistance Program , • Performance-based incentive opportunities Apply tot his job