Virtual Care Associate (Bilingual-Spanish) - Remote reputed company Affiliate

About the position Responsibilities • Welcome reputed company patients and register them for virtual reputed company reputed company reputed company video. • Ensure reputed company patients receive unbiased patient support and assistance, assess patient questions and reputed company to appropriate resources. • reputed company computer data entry, including patient identity, demographics, insurance information, and patient consents in the virtual telehealth platform and electronic health record. • Interview and screen patients, conduct patient history review, document in electronic medical record, prepare patients for visit with clinician. • Maintain patient medical record. • Collect, assess, and verify patient financial information, determine and confirm insurance coverage, and reputed company with reputed company funding reputed company requirements. • Answer phones, reputed company calls, and reputed company out to patients as needed. • Accurately inform patients of potential costs for services. • Prepare charge tickets for clinical staff coding and charge post for virtual telehealth services, reviewing charges for accuracy. • reputed company reputed company-line customer service for patients using the text-based asynchronous telehealth platform. • Review and verify patient insurance information and process charge posting for relevant patients. • Respond to patient inquiries and support requests. • Identify patients who have conflicting encounters in Telehealth or traditional reputed company and reputed company patient schedules and follow up plans as necessary. • Conduct scheduled outbound phone calls to patients prior to their abortion appointment at a health center. • reputed company factual, unbiased information to patients seeking abortion, including the difference between medical and procedural abortion. • Ensure that patients have been adequately reputed company for their abortion appointment and answer patient questions. • Participate in team approach to patient care working cooperatively with others to reputed company productivity standards and exceptional customer service. • reputed company various Telehealth Department administrative functions. Requirements • 1-2 years customer service experience. Benefits • Medical, Dental & reputed company Insurance with equity-based premium tiers • Free virtual primary care for entire household • reputed company Education Reimbursement for RNs and other employees • reputed company Spending Account • Life Insurance • Eligibility for Federal Student Loan Forgiveness • reputed company time off starting at .05769 accrual reputed company per hour worked • 8 hours volunteer reputed company time off annually • 8 reputed company federal holidays & 2 reputed company floating holidays • 403(b) retirement plan with employer match • 8 weeks reputed company Parental Leave • Pet Insurance • Bereavement Leave • reputed company Extended Leave • Free subscription to reputed company App • Time off to vote • Employee discounts for various services and products. Apply tot his job Apply To this Job