R-109551 Licensed Bilingual Insurance Specialist

Job Description Assurant Renters Solutions is seeking a bilingual, Licensed Insurance Specialist with a passion for delivering exceptional service in a fast-paced, high-volume environment. This is not your typical call center role—our Insurance Specialists are empowered problem-solvers who thrive on helping customers navigate their insurance needs with confidence and care. If you’re a seasoned insurance professional who enjoys making a difference, excels at multitasking, and can quickly adapt to new systems and tools, we want to hear from you. Key Responsibilities: · Handle 70–100 inbound calls daily from policyholders and clients, providing expert guidance and support in both English and Spanish. · Deliver exceptional customer service by resolving inquiries related to policies, billing, endorsements, and claims with professionalism and empathy. · Process and issue insurance documents including policies, certificates, endorsements, and cancellations. · Investigate and resolve premium discrepancies, system issues, and processing errors with accuracy and efficiency. · Navigate multiple systems and software platforms simultaneously while maintaining a high level of service. · Collaborate with internal departments and external clients to ensure seamless service delivery. This is a full-time position. Hours of operation are Monday through Friday from 8:00 a.m. to 8:00 p.m. We are hiring for a Mid-Closing shift! Basic Qualifications: · Active Property and Casualty Insurance License (required). · Bilingual fluency in Spanish and English (required). · Minimum of 2 years of experience in a customer service or call center role within the insurance industry. · Proven ability to manage high call volumes while maintaining quality and professionalism. · Strong multitasking skills and the ability to work independently with minimal supervision. · High proficiency in Microsoft Office tools (Outlook, Word, Excel, Teams) and the ability to learn and navigate new systems quickly. · Excellent verbal and written communication skills. Why Join Us? · Be part of a mission-driven organization that values integrity, innovation, and inclusion. · Enjoy a collaborative and supportive team environment with opportunities for growth. · Competitive compensation and comprehensive benefits package. · Ongoing training and development to keep your skills sharp and your career moving forward Apply tot his job