Case Management Coordinator - Great Opportunity! Hybrid Work Model!

About the position Responsibilities • Assist in resolving member and provider issues, ensuring effective communication and satisfactory resolutions. • Oversee phone calls and faxes to the Case Management (CM) department, ensuring timely and accurate responses. • Facilitate communication between the CM department, Compliance, and other departments regarding updates in member information, status, and services. • Support daily operations of the Case Management Department, manage caseloads, and assist with member management. • Undertake and manage department projects to ensure compliance and operational efficiency. • Provide professional back-end support and customer service to members, providers, and stakeholders in line with performance standards. • Assist with SFC Validations for members in the Structure Family Care program. Requirements • Bachelor's degree • Proven experience in administrative roles, demonstrating strong organizational skills and attention to detail. • Solid background in customer service, with the ability to handle inquiries and resolve issues effectively. • Experience with Excel required • Experience with Adobe and SharePoint. • Bilingual or multilingual abilities are a plus • Strong ability to collaborate effectively within a team. • Excellent technical skills with attention to detail and accuracy. • Highly organized with strong time management skills. • Flexible and adaptable to changing priorities. • Reliable and trustworthy with a strong work ethic. • Effective problem-solving abilities with a proactive approach. Benefits • Competitive Salary: An attractive compensation package based on experience and qualifications. • Comprehensive benefits, including health insurance, paid time off, and retirement plans. • Opportunities for career development and advancement. • A collaborative and inclusive workplace where your contributions are valued. Apply tot his job Apply To this Job