Lead Sr Staff Technical Writer

About the position Responsibilities • Write technical documentation according to best practices and style guidelines. • Manage a team of Technical Writers and oversee project delivery. • Oversee complex overhauls of the Knowledge Portal documentation. • Ensure quality user experience through user feedback and usage data. • Edit existing content and act as a peer reviewer for other writers. • Publish documentation as online help and maintain it as needed. • Collaborate with product managers and designers to obtain product descriptions and design mockups. • Gather information from user experience research to improve documentation. • Use source control tools to track changes to documents. • Create or select visuals such as charts, diagrams, and screenshots. Requirements • Bachelor's degree in Technical Writing, Technical Communication, Computer Science or related field. • Seven years of experience in technical writing or related role. • Experience with writing, editing, and publishing online technical content. • Experience working with product managers, engineers, and client services to understand customer needs. • Five years of experience with technical content authoring and content management tools. • Experience following established best practices for writing and contributing to guidelines. • Two years of experience with light code modifications (HTML, CSS, JavaScript, XML, or Markdown). • Experience creating visual content as part of published written content. Benefits • Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents. • Retirement benefits including a 401k plan and company match. • Short and long-term disability coverage. • Basic life insurance. • Well-being benefits. • Reimbursement for certain tuition expenses. • Parental leave. • Sick time of 1 hour per 30 hours worked. • Vacation time up to 120 hours in the first year and 160 hours thereafter. • Around 13 paid holidays per year. • Employee Stock Purchase Plan allowing purchase of company stock at a discount. Apply tot his job Apply To this Job