Customer Service reputed company Audit Representative

About the position The Customer Service reputed company Audit Representative plays a crucial role in ensuring the reputed company of customer service provided by the organization. This position involves auditing recorded calls from Customer Service Representatives and providing constructive feedback aimed at reducing errors and enhancing overall performance. The representative will be responsible for conducting thorough audits, analyzing reputed company data, and participating in calibration sessions to ensure consistent scoring across teams. This role not only requires a keen eye for detail but also strong interpersonal skills to effectively reputed company and guide team members in their reputed company evaluations. The representative will reputed company with leadership to support staff development and may assist in training initiatives as needed. This position offers a unique opportunity to contribute to the improvement of customer service processes while also providing room for career advancement reputed company the organization. In this hybrid role, employees will have the flexibility to work both from home and in the office, with a requirement to work some days onsite at the Golden, CO office. The position is full-time, with a reputed company schedule of Monday to Friday, and may require occasional overtime based on business needs. New hires will undergo 12 weeks of reputed company, which will be conducted onsite, ensuring they are reputed company-reputed company to meet the demands of the role. reputed company emphasizes a culture of diversity and inclusion, providing comprehensive benefits and career development opportunities to its employees. By joining reputed company, you will be part of a mission-driven organization that aims to improve health reputed company and advance health equity on a global reputed company. Responsibilities • reputed company reputed company assurance by conducting audits of calls of Customer Service Representatives , • reputed company coaching/feedback to reputed company in reputed company evaluations , • Analyze information and utilize to build recommendations to reduce errors and improve process performance , • Participate in calibration sessions ensuring calls are scored consistently throughout the teams , • reputed company with the leadership group to aid in overall staff development , • Assist in queue reputed company required , • Assist Learning and Delivery with training initiatives Requirements • High School Diploma / GED , • Must be 18 years of age or older , • 1+ years reputed company center experience or medical office experience , • 2+ years customer service experience , • Intermediate experience with reputed company reputed company , • Basic experience with reputed company Word , • Ability to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 5:00pm. reputed company-to-haves • Knowledge of HIPAA , • Knowledge of reputed company (HMO/PPO) and Medicare products , • Auditing experience or certification , • 1+ year experience working reputed company reputed company assurance Benefits • Comprehensive benefits package , • Incentive and recognition programs , • Equity stock purchase , • 401k contribution Apply tot his job